FAQ

WHAT IS THE CURRENCY OF THE PRICES I SEE ON THE SITE?

All prices are in GBP (£).

HOW CAN I ORDER?

Choose your product, select the "ADD TO CART" option and follow the steps to complete your order. Next, enter your billing information, name, address, and email and complete the purchase.

WHAT PAYMENT METHODS ARE ACCEPTED?

The following payment options are available:

  • Credit card; Mastercard, Visa, American Express
  • Apple Pay
  • Google Pay
  • Shop Pay

DO YOU DELIVER WORLDWIDE?

No, currently we only deliver in the United Kingdom.

WHAT ARE THE SHIPPING COSTS?

Free shipping, including Track & Trace!

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

    Our estimated delivery times are calculated based on a combination of processing time and transit time.

    • Order Cutoff Time: 10:00 PM (GMT+1 - London). Orders placed after this cutoff time will be processed on the next business day, which may add an extra day to the overall estimated delivery time.

    • Order Processing Time (Handling Time): All orders are processed within 1 to 2 business days, Monday through Friday.

      • Orders placed on weekends or public holidays will begin processing on the next business day.

    • Estimated Transit Time: Once processed, orders are typically in transit for 5 to 9 business days, Monday through Friday.

    • Total Estimated Delivery Time: Your total estimated delivery time, from the moment you place your order to its delivery, is 6 to 11 business days, Monday through Friday.

    Important Note: These delivery times are estimates. While we strive to meet them, external factors such as customs delays, public holidays, unforeseen transportation issues, or adverse weather conditions may occasionally impact actual delivery.

    HOW CAN I RETURN MY ORDER?

    Return period
    Customers in the United Kingdom have the right to return their purchase within 30 days of receiving their order. Please contact our customer service team via support@elodiedore.com with your order number and a detailed reason for the return.

    To view the complete return and refund policy, please click here.

    CAN I GET A TRACKING NUMBER?

    Once the order has been shipped, we will email you your tracking number and information on how to track your order.

    Contact us
    We strive for optimal customer satisfaction. Feel free to contact our specialist customer service team using the contact details below or by filling out our contact form. Your feedback is very valuable to us.

    Brand Name: Élodie Doré
    Operated By:     Crescere Ecom Limited
    Company Registration Number: 16314878
    Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

    Email: support@elodiedore.com
    Phone: +44 7700 181741

    Customer Support Hours: Monday – Saturday: 9:00 AM – 5:00 PM (GMT+1, London) Sunday: Closed

    Our average response time: within 24 hours.